State Universities Civil Service System
1717 Philo Road, Suite 24
Urbana, IL 61802
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Outreach Coordinator

University/Agency: Illinois State University
Civil Service Classification: Business/Administrative Associate
View Class Spec Details
Posting Duration: 2/22/2017 - 2/26/2017
Probation Period: 12 months

Job Description

The primary responsibilities of this position are serving as the manager of the Registrar Service Center call center, serving as the office communications specialist, managing the Office's calendaring, and in-person customer service on a rotating basis. The work of this position revolves around compliance, database administration, quality control, and other office work related to the general business operations of the Office.


1. Bachelor's degree in Communications, Public Relations or a closely related field.
2. Previous full-time work experience in Higher Education.
3. Strong client-service orientation, including a commitment and sensitivity to and understanding of a diverse University clientele and an understanding of shared governance concepts.
4. Demonstrated time-management, organizational, and communication skills.
5. Ability to make correct independent decisions based on understanding of federal, state and local laws, compliance issues and institutional polices while also maintaining the integrity of the University.
6. Ability to generate new ideas and a willingness to learn, adapt and grow.
7. Ability to work effectively in a team environment, while remaining focused on client service.
8. Understanding of student information systems.
9. Knowledge of past and present Illinois State University and Office of the University Registrar policies and procedures.
10. Knowledge of State and Federal regulations (including Family Educational Rights and Privacy Acts of 1974, as amended) related to student records, confidential information, and record management.
11. Demonstrated ability to interpret federal regulations as they affect University policies.
12. Knowledge of Office of the University Registrar philosophies, policies, and procedures.
13. Knowledge of receiving, disbursing, and handling payments.
14. Knowledge of Student Information Systems with specific understanding of processing procedures and data elements and screens supporting academic records.
15. Excellent oral and written communication, organization, and public relations skills.
16. Familiarity with Office of the University Registrar contracts with the National Student Clearinghouse and terms of the same.
17. Ability to generate new ideas and a willingness to learn, adapt, and grow.
18. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, then employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.


Commensurate with experience


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Contact Information

University/Agency: Illinois State University
   Department/College: Illinois State University
Contact: Jill Smith
Phone Number:
Comments: For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application (not resume/cover letter) will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed.

The Civil Service examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from applicants that qualify to take the exam.

Copies of transcripts (may be unofficial) MUST be submitted in order to receive full consideration for this position. If applicable, DD214 must be submitted to Jill Smith by the posting deadline via fax to 309-438-0011, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300.

Please upload a cover letter, resume and a reference list of three business references with name/mailing address/title/phone number.

The active register for this classification will be voided after the position is filled.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting Shelly Costa, Assistant Director in the Office of Equal Opportunity, Ethics, and Access at 309-438-3383.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.