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Class Code:
4774
Occupational Area:
01 Professional
Probationary Period:
6 mo.
Effective Date:
7/1/2022
Last Action:
Revised

Program Services Specialist

Function of Job

Under administrative supervision from a designated supervisor, to perform professional social service/counseling functions in a federal, state, or institutional/agency social and/or educational program.

Characteristic Duties and Responsibilities

A(n) Program Services Specialist typically -

  1. assists in the planning, development, and implementation of social and/or educational programs;
  2. interviews and assesses the needs of individuals to be served by the program(s);
  3. provides specialized training and/or counseling for individuals participating in the program;
  4. acts as liaison between the institution or agency and the individuals to be served;
  5. collaborates with other professional staff members in meeting the individual needs of program participants;
  6. prepares and maintains necessary records and reports;
  7. coordinates and/or conducts designated program activities;
  8. develops advertising and publicity for the program(s);
  9. develops resource materials and/or referral services;
  10. supervises clerical and/or support staff as assigned;
  11. performs related duties as assigned.

Minimum Acceptable Qualifications

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

  1. Any one or combination totaling three (3) years (36 months) from the categories below:
    1. Coursework in social work or behavioral sciences, or closely related field as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
    2. Progressively more responsible work experience in social service/ counseling at a paraprofessional level under qualified supervision.


Knowledge, Skills and Abilities (KSAs)

  1. Working knowledge of human nature.
  2. Ability to interview individuals to determine their physical, social, and/or possible psychological needs.
  3. Ability to organize, prepare, and maintain records, reports, files, and correspondence.
  4. Ability to obtain services necessary to meet participants' needs.
  5. Ability to establish effective working relationships with program participants and staff.