Ticket Sales Series

Promotional Line: 164

Employees in this series perform a variety of tasks related to the sale of tickets and the allocation of seats for various events. Ticket Sales employees process ticket orders, maintain sales and seating records and mailing lists, and provide ticket policies and programs information. At the upper levels of the series, Ticket Sales employees supervise and train employees and coordinate ticket operations.

DESCRIPTIONS OF LEVELS OF WORK

Employees at this level process event ticket orders and enter ticket sales data into record systems.

A(n) Ticket Sales Assistant typically -

1. receives and verifies ticket orders;
2. fills ticket orders, including tearing tickets, verifying electronic tickets, preparing mailers, and verifying that background materials are enclosed in mailings;
3. provides general information concerning various ticket programs (such as ticket exchanges, refunds, or lost or stolen tickets);
4. maintains records of cash sales and electronic sales of tickets, and prepares related reports;
5. maintains mailing lists of ticket customers, groups, and special organizations;
6. enters ticket sales data into the appropriate tracking and records system;
7. maintains records of students and staff eligible for complimentary tickets;
8. coordinates or prepares special mailings to the public concerning various ticket programs;
9. assists in allocating seats to ticket holders;
10. assists in organizing ticket lotteries, including assigning customer numbers and distributing lottery results;
11. assists in proofreading ticket stock;
12. may serve as team leader/lead worker;
13. performs other related duties as assigned.

Employees at this level process customer inquiries, monitor and prioritize, and coordinate special ticket sales.

A(n) Ticket Sales Specialist typically -

1. responds to customer inquiries and problems concerning ticket sales, unit policies, and procedures, including investigating problems and providing alternate solutions;
2. schedules staff and evaluates staffing needs, including establishing priorities and implementing new or revised ticket office procedures;
3. coordinates mailings to groups regarding ticket purchases, ticket allocation, and program information;
4. coordinates and participates in filling ticket orders, tearing tickets, verifying electronic tickets, preparing mailers, and verifying that background materials are enclosed in mailings or other communications;
5. verifies the eligibility of individuals requesting special tickets (such as complimentary tickets, disabled seating, and student lotteries);
6. makes arrangements to sell event tickets in residence halls, including scheduling ticket sellers and preparing sales reports;
7. performs daily and monthly monetary reconciliation; prepares related journal vouchers;
8. allocates seating for the season and single game tickets;
9. reviews and proofreads ticket stock for correct information;
10. assists in coordinating ticket sales for special events;
11. assists with internal and external compliance audits;
12. performs duties of the previous level in series, as required;
13. performs other related duties as assigned.

Employees at this level are responsible for ticket control and admissions in a large, multi-purpose building. They plan, organize, and manage the work of assigned staff and ensure compliance with rules and regulations concerning ticket sales.

A(n) Ticket Sales Supervisor typically -

1. performs all duties customarily required of Ticket Sales staff;
2. hires, assigns, and reviews the work of assigned staff (including additional ticket offices or agencies); ensures that ticket office employees follow compliance guidelines;
3. assists with in-house scaling and designing, and ordering tickets; maintains inventory control of tickets;
4. supervises the sale of tickets, participates in closing out cash registers and depositing receipts, and makes reports of receipts;
5. reconciles ticket office statements and verifies cash funds;
6. monitors cash boxes and supervises multiple pass gate sites; investigates reported lost or stolen tickets and ensures that other loss preventions and security procedures are followed;
7. coordinates group and season ticket sales, serving as a liaison between customer and promotions section and preparing sales invoices and confirmation statements;
8. supervises ticket orders and electronic operations and maintains direct mail lists;
9. responsible for compliance with internal and external audits;
10. responsible for preparing statistics and related reports;
11. schedules and conducts tours of the building;
12. performs other related duties as assigned.

MINIMUM ACCEPTABLE QUALIFICATIONS

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school diploma or equivalent.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Basic knowledge of guidelines concerning ticket programs.
2. Good oral communication skills.
3. Basic customer relations skills.
4. Basic computer skills.
5. Ability to operate standard office equipment.
6. Ability to maintain records.
7. Mathematical ability.

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school diploma or equivalent.
2. Two (2) years (24 months) of ticket office or customer service experience comparable to the lower level of the series, which included cash handling, accepting or processing electronic payments including requirements to reconcile sales, and purchases.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Thorough knowledge of guidelines concerning ticket programs.
2. Knowledge of business procedures relating to cash handling, reconciliation, and deposits.
3. Good oral and written communication skills.
4. Ability to plan, organize, and coordinate staff.
5. Good customer service skills.
6. Good computer skills.
7. Ability to operate standard office equipment.
8. Ability to maintain records and prepare related reports.
9. Ability to reconcile reports.
10. Ability to work under pressure.
11. Supervisory ability.

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the categories below:
   1. College coursework in business, accounting, or a closely related field, as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
   2. Work experience in a ticket office or customer service experience comparable to the lower level of the series, which included cash handling, accepting or processing electronic payments, including requirements to reconcile sales, and purchases.
3. One (1) year (12 months) of supervisory experience.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Extensive knowledge of guidelines concerning ticket programs.
2. Extensive knowledge of business procedures relating to cash handling, reconciliation and deposits.
3. Excellent oral and written communication skills.
4. Excellent customer relations skills.
5. Excellent computer skills.
6. Ability to operate standard office equipment.
7. Ability to maintain records and prepare related reports.
8. Ability to reconcile reports.
9. Ability to work under pressure.
10. Supervisory ability.