Information Services Supervisor

Function of Job

Under direction, supervises, and participates in the work of a group of employees engaged in responding to visitors' requests for information concerning the university campus, organization, and programs.


A(n) Information Services Supervisor typically -

1. selects, trains, and schedules the work of staff in a centralized campus information center;
2. provides basic general information about the university, including information relating to the university's basic concept, its history, facilities, and its staff, by correspondence, telephone, and in person;
3. provides referral information relating to other parts of the university, individuals within the university, and other sources of information about the university;
4. identifies materials to be available at the information center and, when necessary, assists in generating materials not currently available;
5. hosts visits by individuals and groups visiting the campus, including providing an orientation to the campus and, when requested, a tour of the campus;
6. assists in coordinating conferences and meetings of outside groups to be held on the campus;
7. arranges for displays and exhibits in designated areas to inform the public of current and prospective events and services;
8. performs other related duties as assigned.

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. Any one or combination totaling four (4) years (48 months) from the categories below:
   1. College coursework in any field as measured by the following conversion table or its proportional equivalent:
      • 30 semester hours equals one (1) year (12 months)
      • Associate’s Degree (60 semester hours) equals eighteen months (18 months)
      • 90 semester hours equals two (2) years (24 months)
      • Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)
   2. Progressively more responsible work experience requiring organizing, assigning, and coordinating the work of others and disseminating information effectively.

1. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
2. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
3. Skill in verbal and written communication.
4. Skill in managing one’s own time and the time of others.
5. Ability to supervise.