State Universities Civil Service System
1717 Philo Road, Suite 24
Urbana, IL 61802
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Business Analyst Manager

University/Agency: Illinois State University
Civil Service Classification: Business/Administrative Associate
View Class Spec Details
Posting Duration: 10/10/2017 - 10/13/2017
Probation Period: 12 months

Job Description

The Business Analyst Manager supervises and mentors a team of Business Analysts who are responsible for liaising between University business partners and technology staff in Administrative Technologies. BA responsibilities include building relationships with business partners; understanding, documenting and improving business processes and practices; eliciting requirements and use cases for changes to technology; creating appropriate documentation; and guiding change requests through the approval process. The goal of business analysis is to improve processes, whether with or without technology. Every process in place at the University should be optimized by eliminating inefficiencies and improving effectiveness in order to enable the mission, strategy, goals and objectives of the organization.

This position performs the same duties as team members, as well as manages the team. The supervisory responsibilities of this role include:
1. Manage and supervise the day-to-day activities of the team;
2. Ensure productivity through effective use of time, tools, and resources;
3. Establish effective standards and processes;
4. Train, guide, coach, motivate, challenge and mentor team members;
5. Communicate team status, task accomplishment, and direction;
6. Perform personnel duties related to HR.


1. Bachelor's degree in Information Systems, Business, or a related field; or Bachelor's degree in another field with 2 years of experience in technology related position
2. Minimum of 3 years of experience working as a Business Analyst or related position in an IT environment
3. Demonstrated experience training, coaching, motivating, challenging, and mentoring team members
4. Ability to assess problem situations to identify causes, gather and process relevant information, generate possible solutions, make recommendations and/or resolve the problem, and escalate to management as needed
5. Ability to assess situations to determine the importance, urgency and risks, and make clear decisions which are timely and in the best interests of the organization
6. Ability to negotiate with different levels of leadership to achieve consensus
7. Possess excellent interpersonal communication, writing and presentation skills
8. Ability to positively influence others to achieve results that are in the best interest of the organization
9. Ability to analyze large amounts of detailed information, quickly understand complex issues, and break information down into smaller pieces more manageable pieces
10. Must possess and demonstrate excellent analytical and critical thinking skills to assess situations, troubleshoot, and make recommendations from both strategic and tactical perspectives
11. Demonstrated experience improving processes to eliminate waste and inefficiencies
12. Demonstrated experience re-designing business process and designing software solutions
13. Demonstrated experience gathering requirements and writing use cases
14. Demonstrated experience facilitating meetings and documenting notes
15. Demonstrated experience creating deliverables such as requirements documents and business process maps
16. Demonstrated experience establishing healthy business relationships
17. Comfortable interacting and building collaborative relationships with diverse groups of people, from end users to executives
18. Ability to facilitate meetings in non-threatening manner to meet participants at their level of understanding
19. Able to drive discussions to a decision
20. Possess excellent documentation skills
21. Ability to find or develop innovative ideas and creative solutions to challenges.
22. Ability to multi-task, and manage multiple deadlines and tasks to ensure on time work completion
23. Ability to work independently and in a team environment with good communication and collaboration skills
24. Provide strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality and reliability.
25. Must have strong organizational skills
26. Information Technology Infrastructure Library (ITIL) Foundation certification or ability to obtain within first one (1) year of employment.
27. If this position is Security Sensitive or if you are subject to a criminal background


Commensurate with experience


ISU Jobs

Contact Information

University/Agency: Illinois State University
   Department/College: Illinois State University
Contact: Jill Smith
Phone Number:
Comments: For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application (not resume/cover letter) will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed.

The Civil Service examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from applicants that qualify to take the exam.

Copies of transcripts (may be unofficial), and any certifications MUST be submitted in order to receive full consideration for this position. If applicable, DD214 must be submitted to Jill Smith by the posting deadline via fax to 309-438-0011, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300.

Please upload a cover letter, resume and a reference list of three business references with name/mailing address/title/phone number.

The active register for this classification will be voided after the position is filled.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.