State Universities Civil Service System
1717 Philo Road, Suite 24
Urbana, IL 61802
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Assistant Retail Administrator

University/Agency: Illinois State University
Civil Service Classification: Food Service Administrator II
View Class Spec Details
Posting Duration: 1/8/2018 - 1/15/2018
Probation Period: 6 months

Job Description

The Department of Event Management, Dining, and Hospitality (EMDH) is one of 12 departments within the Division of Student Affairs. It provides the campus community and guests with high-quality, efficient, and innovative event services and dining options in a variety of settings dedicated to accentuating and enhancing the campus experience in a diverse community.

This position is responsible for the daily operation and management of one or more of the retail operations as well as assisting with the management of others. Retail operations consist of five franchised restaurants (Einstein Bros. Bagels, McAlister's Deli, Pizza Hut, Starbucks & Burger King) plus two self-branded coffee shops and a high school store. This position will be responsible for the scheduling, product procurement, training, supervision, discipline administration as well as overseeing food products, cash handling, and customer service.

Whether it's to find a place to study, gather with friends, enjoy a bite to eat, or plan a large event, the Department of Event Management, Dining, and Hospitality takes great pride in providing welcoming and inclusive spaces, high-quality food services, and experienced and professional staff who care about making every experience individualized and extraordinary. It is our philosophy to recruit, inspire and retain talented team members and promote wellness and foster their development. It is our goal to promote a more fully diverse and inclusive campus community.

Job duties include, but are not limited to:
- Plans, organizes, and manages the food production of assigned venues in accordance with franchise and department standards.
- Is available on the floor to do frequent table visits to assess the level of service. Assists in performing duties in other venues when needed.
- Supervises Snack Bar Supervisors, Snack Bar Attendants, and student employees.
- Trains employees on acceptable standards of service, sanitation, housekeeping, and food handling practices.
- Develops job descriptions, tracks attendance, completes evaluations, administers discipline, and performs other duties that relate to personnel administration.
- Maintains equipment, completes work orders, and makes recommendations for facility improvements.


1. High School diploma or equivalent.

2. Four (4) years of food service management experience (University training in dietetics, in hotel, restaurant, or institutional management, or in related fields may be substituted, year for year, for experience).

3. A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.

4. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, then employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.


$2,673 - $3,358 per month


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Contact Information

University/Agency: Illinois State University
   Department/College: Illinois State University
Contact: Jill Smith
Phone Number:
Comments: All application materials must be submitted online. Application materials submitted via fax, e-mail or mail will not be accepted. Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered.

A final candidate must complete a post-offer pre-employment physical exam. Employment is contingent on the successful result of the pre-employment physical.

A Civil Service examination will be required. You will be notified by e-mail if you meet the qualifications for the examination. Please monitor your e-mail for changes to your application status.

Please upload a cover letter, resume and a reference list of three business references with name/mailing address/title/phone number.

You may print a copy of your application or resume and bring it to the examination with you as a reference. In order to receive the maximum eligible points for the civil service exam, you may upload transcripts and a food service certificate (if applicable) under the optional documents, if applicable. If applicable, DD214 may be sent to Jill Smith by fax to 309-438-0011, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.