State Universities Civil Service System
1717 Philo Road, Suite 24
Urbana, IL 61802
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Technical Support Specialist

University/Agency: Eastern Illinois University
Civil Service Classification: Information Technology Technical Associate
View Class Spec Details
Posting Duration: 6/11/2018 - 6/25/2018
Probation Period: 12 months

Job Description

The Information Technology Services at Eastern Illinois University is seeking candidates for the position of IT Technical Associate – Technical Support Specialist. Duties of this position are to handle incoming help requests from end users; install and upgrade software and configure systems and applications for desktops; access software updates, drivers, and knowledge bases to research problem resolution.


Qualified candidates should have two years of progressively more responsible work experience with end user support, end point devise support and troubleshooting, and technical phone support, or a Bachelors’ degree in IT or computer technology-related field and one year of the above experience.




IT Technical Associate - Technical Support Specialist

Contact Information

University/Agency: Eastern Illinois University
   Department/College: Human Resources
Contact: Donna Noffke
Phone Number: 217-581-7654
Address: Department of Human Resources – Employment
Eastern Illinois University
600 Lincoln Avenue
Charleston, IL 61920
Comments: The qualified candidate will be required to pass a Civil Service Examination. Upon successful selection of a candidate, all scores will be voided from this IT Technical Associate – Technical Support Specialist register.
To apply, submit an application, resume, transcripts and references online at . Application should be submitted by June 25, 2018 to ensure consideration.