State Universities Civil Service System
1717 Philo Road, Suite 24
Urbana, IL 61802
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Techincal Writer

University/Agency: Illinois State University
Civil Service Classification: Information Technology Technical Associate
View Class Spec Details
Posting Duration: 11/5/2018 - 11/15/2018
Probation Period: 12 months

Job Description

The Technical Writer is a Service Support Specialist who produces high-quality documentation and other materials used by University employees, personnel, and stakeholders. This role will join the Comptroller's Office team and work closely with key subject matter experts to improve the user experience of University processes. This position will play a critical role in delivering well written documentation that have a positive experience for University employees, personnel, and stakeholders and drive workforce performance.


1. Bachelor's Degree in Creative Writing, English, Computer Science, Computer Engineering, or related field.
2. Three (3) years of professional experience working as a Technical Writer or completing technical writing duties.
3. Two (2) years of professional experience working with technical writing application(s).
4. Demonstrated working knowledge and proficiency with MS Office (Word, Excel, Access) and related applications.
5. Demonstrated experience with PeopleSoft.
6. Demonstrated understanding of computerized data processing.
7. Demonstrated communication skills, both written and verbal.
8. Demonstrated ability to write in explanatory and procedural styles for multiple audiences.
9. Demonstrated ability to prioritize and organize.
10. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.


$18.12 - $23.55 per hour


ISU Jobs

Contact Information

University/Agency: Illinois State University
   Department/College: Comptroller's Office
Contact: Trish Trainor
Phone Number:
Comments: For full consideration, the application and all supplemental information MUST be submitted on-line. Application materials submitted via fax, e-mail, or mail will not be accepted. Please complete the entire employment application including the Education and Work History background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Only the employment application will be reviewed to determine if an applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed. Incomplete applications WILL NOT be considered.

Please prepare a cover letter; resume; and reference list, including 3 professional references and contact information (phone/email), to attach to this application. These MUST be attached at the time of application.

Copies of transcripts (may be unofficial) MUST be submitted prior to the deadline date in order to receive full consideration for this position. Transcript information may be attached at the time of application or provided via mail, fax, email or in person (see below).

To ensure consideration, documentation such as DD214 paperwork (official military discharge) must be submitted by the posting closing date to Human Resources via mail, fax, email, or in person.

Illinois State University
Attn: Trish Trainor
Human Resources
Campus Box 1300
Normal, IL 61790-1300

Fax: 309.438.7421, Attn: Trish Trainor

The Civil Service examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from applicants that qualify to take the exam.

The active register for this classification will be voided after the position is filled.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.