State Universities Civil Service System
1717 Philo Road, Suite 24
Urbana, IL 61802
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Datatel Support Associate

University/Agency: Illinois State University
Civil Service Classification: Information Technology Technical Associate
View Class Spec Details
Posting Duration: 11/5/2018 - 11/15/2018
Probation Period: 12 months

Job Description

This position is highly technical in nature. The position involves software installation and upgrades, systems problem resolution, systems security, and planning and recommendations for system upgrades. Duties include work with multiple software applications and using various query languages.


1. Any combination totaling two years from the following categories:
a) Progressively more responsible work experience in IT related profession including database management or programming.
b) college course work in Information Technology (IT), IT Management, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
-60 semester hours or Associate's Degree equals one year
-90-120 semester hours or Bachelor's Degree equals two years.
2. One (1) year of professional experience creating and maintaining queries.
3. One (1) year of professional experience with end-user support.
4. Demonstrated ability to effectively communicate, both verbally and in written format.
5. Demonstrated skills and experience interacting and dealing with clients and customers.
6. Demonstrated proficiency with Microsoft Word, Excel, and Access.
7. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.


$18.12 - $23.55 per hour


ISU Jobs

Contact Information

University/Agency: Illinois State University
   Department/College: Comptroller's Office
Contact: Trish Trainor
Phone Number:
Comments: For full consideration, the application and all supplemental information MUST be submitted on-line. Application materials submitted via fax, e-mail, or mail will not be accepted. Please complete the entire employment application including the Education and Work History background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. Only the employment application will be reviewed to determine if an applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed. Incomplete applications WILL NOT be considered.

Please prepare a cover letter; resume; and reference list, including 3 professional references and contact information (phone/email), to attach to this application. These MUST be attached at the time of application.

Copies of transcripts (may be unofficial) MUST be submitted prior to the deadline date in order to receive full consideration for this position. Transcript information may be attached at the time of application or provided via mail, fax, email or in person (see below).

To ensure consideration, documentation such as DD214 paperwork (official military discharge) must be submitted by the posting closing date to Human Resources via mail, fax, email, or in person.

Illinois State University
Attn: Trish Trainor
Human Resources
Campus Box 1300
Normal, IL 61790-1300

Fax: 309.438.7421, Attn: Trish Trainor

The Civil Service examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from applicants that qualify to take the exam.

The active register for this classification will be voided after the position is filled.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.