State Universities Civil Service System
1717 Philo Road, Suite 24
Urbana, IL 61802
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Unified Communications Analyst

University/Agency: Illinois State University
Civil Service Classification: Information Technology Technical Associate
View Class Spec Details
Posting Duration: 7/17/2017 - 7/19/2017
Probation Period: 12 months

Job Description

The Unified Communications Analyst is responsible for the administration and maintenance of the Unified Communications systems, which include performing daily moves, adds, changes, and deletes that are required for the following applications:
1. Unified Communications Manager
2. IM and Presence
3. Emergency Responder
4. Unity Connection
5. Unified Contact Center Express
6. Expressway
7. Informacast IP Paging
8. RightFax Fax over IP

The individual will support the Unified Communications Engineers and the Team Lead as well as participate in technical research and development of emerging technologies within the infrastructure. Additionally, this person will assist project teams with technical issues in the planning and implementation phases. This individual is accountable for the Cisco Unified Communications applications as well as the applications and hardware that provide additional but necessary functionality and will participate in an after-hours on-call rotation.


1. At least 100 semester hours in an Information Technology related field, verified by transcript. Bachelor's Degree must be obtained by January 2018.
2. One (1) year of progressively more responsible work experience in IT related profession.
3. Basic understanding of network technologies such as IP, DNS, DHCP
4. Basic understanding of telecommunications standards and protocols
5. Basic understanding of the client-server architecture
6. Basic understanding of databases such as PostreSQL, IBM Informix, SQL, and MySQL
7. Basic understanding of clustering technologies.
8. Demonstrated strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and service quality and reliability
9. Excellent interpersonal and communication skills with the ability to conduct internal and external meetings.
10. Demonstrated ability to work independently and in a team environment with good communication and collaboration skills
11. Demonstrated ability to clearly communicate complex technical concepts verbally and in writing to management, technical staff, and costumers in terms of appropriate for each audience
12. Demonstrated ability to adapt quickly to new technologies and changing business requirements
13. Foundation qualification in Information Technology Infrastructure Library (ITILv3) or ability to obtain within 6 months of hire
14. If this position is Security Sensitive or if you are subject to a criminal background investigation based on University policy, employment is contingent upon you passing a satisfactory criminal background investigation. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.


Commensurate with experience


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Contact Information

University/Agency: Illinois State University
   Department/College: Illinois State University
Contact: Jill Smith
Phone Number:
Comments: For full consideration, the application and all supplemental information must be submitted on-line. Please complete the entire employment application including the education and work history background. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. The employment application (not resume/cover letter) will be reviewed to determine if applicant meets minimum qualifications. Please be complete in the duties and responsibilities section for each position listed.

The Civil Service examination for this classification is a credentials assessment. No participation other than submission of applicant materials is required from applicants that qualify to take the exam.

Copies of transcripts (may be unofficial), and any certifications MUST be submitted in order to receive full consideration for this position. If applicable, DD214 must be submitted to Jill Smith by the posting deadline via fax to 309-438-0011, or sent to Human Resources, Campus Box 1300 Normal, IL 61790-1300.

Please upload a cover letter, resume and a reference list of three business references with name/mailing address/title/phone number.

The active register for this classification will be voided after the position is filled.

Illinois State University is an Equal Opportunity/Affirmative Action Employer.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at 309-438-3383.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311.