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State Universities Civil Service System
1717 Philo Road, Suite 24
Urbana, IL 61802
217.278.3150
www.sucss.illinois.gov
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Study Guide: Phone Messages
QuestionQuestion 1 out of 6
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Phone Message
1. On Wednesday, November 8, 2006, at 2:28 p.m., Alicia Keyes of the Department
2. of Social Services called 915-455-2520 in the School of Technology for
3. Mitchell Kyles. He was not available and you took down the message. Ms. Keyes
4. said she wishes to speak with Mr. Kyles regarding a work-study position for
5. graduate students focusing on social work in a medical facility. She talked to
6. Rebecca King from MedTech Center for Health on Monday, November 6, at 1:30
7. p.m., and she mentioned a work-study opportunity available in the spring at her
8. organization for two students. If Mr. Kyles wishes to obtain more information
9. about the work-study positions, he should call Ms. King at 455-2528. You told
10. Ms. Keyes that Mr. Kyles is presently meeting with a student but would be
11. available at 3:30 p.m. if Ms. Keyes wished to call him back. Mr. Kyles asked you
12. to give this message to Ms. Keyes and ask her to call him between 8:00 a.m. and
13. 4:30 p.m. at 455-2825 on Monday, Wednesday, or Thursday. Otherwise, he can
14. be reached at 455-1019.


Whom is the Phone Message for?

Answers  (Select the one best answer below)
A. Mitchell Kyles
B. Michael Kiles
C. Elisha Keyes
D. Alicia Keyes

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