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Job Details

Job Description

This position is a member of the Endpoint Support team that provides the endpoint support function for the Division of Student Affairs. The primary responsibility is the management of endpoint computing devices with a focus on gaming computers, software, and related technology for the ISU Esports program. This position also provides general enterprise endpoint management and support for departments throughout the Division of Student Affairs. This support can include in-person, over the phone, email, and/or remote desktop support.

This position evaluates and assesses departmental needs related to endpoints and defines resource needs to the Help Desk/Endpoint Support Manager.

Additionally, this position will serve as an informal mentor to student technicians in Endpoint Support by providing assistance with training, monitoring, and appropriately utilizing the student staff in day-to-day Endpoint Support operations.

Qualifications

Required Qualifications
1. High school graduation or equivalent
2. Any combination totaling one (1) year from the following categories:
(a.) progressively more responsible work experience in an Information Technology (IT) related profession
(b.) college course work which included Information Technology (IT), or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
-60 semester hours or Associate's Degree equals one (1) year
3. Three years demonstrated experience in endpoint configuration management and software deployment of Windows Operating System (OS) and group policy management.
4. Demonstrated experience in troubleshooting and resolving complex technical problems.
5. Demonstrated experience in troubleshooting and management of gaming computers and related software.

Desired Qualifications
1. Demonstrated experience in the support of line of business applications, server systems, and devices, and the configuration of endpoints using automated and repeatable methods.
2. Demonstrated experience working with and developing technical solutions using scripting methods, such as PowerShell.
3. Ability to effectively communicate both written and orally with other colleagues, supervisors, administrative staff, and customers.
4. Self-motivated and able to work on his/her own initiative and possess the ability to determine day-to-day and long-range goals using broad management guidelines.
5. Excellent judgement and decision-making skills.
6. Bachelor's Degree in a related discipline.
7. Certified in ITILv4 foundations, or the ability to complete certification within 12 months of employment.

Salary

Pay is commensurate with qualifications and experience, combined with an excellent benefits package

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Molly Buse
Phone Number	309-438-8311
Address
Comments	Please fully complete the entire application including, but not limited to, the education and work experience portions. Please list all education and all jobs you have had. Do not leave gaps in employment. You must list all duties you performed in the job duties section (Phrases such as "See Resume" are not acceptable). Failure to follow any of these instructions may constitute an incomplete application. Incomplete applications will not be considered. If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. In order to be eligible for Veteran's Preference points on the exam, a copy of your DD-214 must be submitted prior to the application deadline. Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline: Fax: 309.438.0011, Attn: Molly Buse Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.