Job Description
The Customer Service Representative is the Redbird Card Office Front Desk Manager who supervises the student workers, manages student schedules, and oversees the front desk office operations. Customer service is the primary function of this position.
Additional Information
University Benefit Highlights:
- Health, dental, vision, and life insurance
- Retirement and supplemental retirement
- Tuition waiver benefits are available to staff as well as their eligible dependents.
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid vacation and sick time
For more University Benefit information: https://hr.illinoisstate.edu/benefits/
Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/
Qualifications
Required Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling three (3) years (36 months) from the following categories:
A. college coursework in business administration, communications, public relations or a closely related field as measured by the following conversion table or its proportional equivalent:
-30 semester hours equals one (1) year (12 months)
-Associate’s Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelor’s degree (120 semester hours) equals three (3) years (36 months)
OR
B. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
Preferred Qualifications
1. Knowledge of University accounting system & other University regulations.
2. Knowledge of personal computers and Office software (Word, Excel, PowerPoint, etc.)
3. Ability to operate competently all office machines associated with the position
4. Ability to process and file both numerically and alphabetically.
Salary
$16.61 - $21.59/hour
Links
ISU Jobs Website
Contact Information
University/Agency
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Illinois State University
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Department/College
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Human Resources
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Contact
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Colette Homan
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Phone Number
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309-438-8311
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Address
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Comments
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