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Job Details

Job Description

-Under the direction of the Associate Director, IT Service Desk, this position will provide fundamental support for application software, operating systems and equipment configurations.

-This includes the implementation and maintenance for software components, providing assistance in the development and assessment of hardware and software components, recommending optimum equipment and software configurations, and providing assistance to the general campus population.

-The IT Technical Associate will be responsible for answering support calls, emails, and other communication from users with inquiries regarding various issues as well as managing the Teamdynamix ticketing system.

-The IT Technical Associate will also be responsible for the installation, maintenance, and operational support of microcomputers and their applications.

-Research, evaluate, and select microcomputer hardware, software, and related accessories. Support client software and/or network-independent software on end user systems.

-Provide phone, email, chat and remote support to users within the NEIU community.

-Position will also be responsible for the operation of the Printing Services.

-Coordinate the activities of the Printing Services for the Universities main campus, Library and all remote campuses.

-Ensure the proper operation of all Print/Copy/Scan/Fax network connected Multi-Function Devices.

-Check on a daily basis all MFD units, vending towers, card readers, supplies, inventory, network connections and all other associated devices to ensure proper day to day operation of the service.

-Other duties as assigned.

Qualifications

1). High school diploma or equivalent.

2). Any one or any combination totaling two (2) years (24 months) from the following categories:

A). College coursework which includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:

-30 semester hours equals one (1) year (12 months)
-Associate’s Degree (60 semester hours) equals eighteen months (18 months)
-90 semester hours equals two (2) years (24 months)
-Bachelor’s Degree (120 semester hours) equals three (3) years (36 months)

?B). Work experience in IT-related functions, such as hardware/software support, programming, network design, network engineering, IT systems integration, or closely related field.

3). Based on position requirements, additional education, training, and/or work experience in the area of specialization inherent to the position may be required.

Salary

$19.75

Links

JR100562 IT Technical Associate

Contact Information

University/Agency	Northeastern Illinois University
Department/College	Human Resources
Contact	Molly Filipowicz
Phone Number	7734425223
Address	5555 N Bernard St
Comments	Hours: Monday - Friday, 12:00 p.m. Noon - 8:00 p.m. (Hours may vary depending on departmental needs). Setting: In-office. This position will have evening and weekend hours. It may also involve visits to remote campuses. This position requires a background check.