Employment Opportunities
Job Details

Job Description

The Application Administrator works within a team environment to maintain, optimize, and provide technical expertise for enterprise and business level information systems (Software Applications and Hardware Components). The incumbent oversees Enterprise and/or Business Applications acting as a Systems Administrator for off the shelf or open-source business processing software tools for IT (ServiceNow, SolarWinds Orion, Confluence, GitLab), Finance/Accounting Packages (Ellucian Colleague, TouchNet), Learning Management (Canvas), Facilities (WebTMA), Scheduling, Planning, etc.

Primary responsibilities for this position include software installation, patching, performance tuning, configuration, documentation, and troubleshooting and/or coordinating those with a managed services provided. In addition, the Application Administrator will assist in continuous improvement and innovation to enhance customer experience and the ROI with each application they support.

Additional Information
Technology Solutions provides information technology products and services for the administrative and business functions of Illinois State University. Through our Technology Support Center and our highly trained staff, Technology Solutions looks to improve the campus experience for all students, faculty, staff, and the rest of the campus community.

The Application Services (APPS) team develops, administers, and delivers quality application services to the University. They work on enterprise and business applications, such as PeopleSoft, Canvas, and others.
https://techsolutions.illinoisstate.edu/

Position Highlights:

There is the potential for 100% remote work or a hybrid arrangement in this position, within the State of Illinois. Illinois residency is required. Eligibility is based upon employee performance, appropriate remote working environment, and business needs.
University Benefit Highlights:

Insurance benefits, including health, dental, vision, and life
Retirement and supplemental retirement planning options
Tuition waiver benefits available to staff as well as their eligible dependents
Paid holiday/administrative closures during Thanksgiving and Winter Breaks
Paid benefit time
For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Qualifications

Required Qualifications
High school diploma or equivalent
Any one or any combination totaling two years (24 months) from the following categories:
a. College coursework which includes Information Technology, IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one year (12 months)
- 60 semester hours or Associate’s degree equals 18 months
- 90 semester hours equals two years (24 months)
- Bachelor’s or higher degree equals three years (36 months)
b. Progressively more responsible work experience in an application administration related profession.
Knowledge of server and/or application systems administration, including things like installation, configuration, patching, backups, firewall settings, and event monitoring
Experience with ITSM, ticketing, and issue tracking
Preferred Qualifications
Knowledge of and experience with:
a. source control such as GitLab
b. different Server Operating Systems such as Windows Server, Red Hat Enterprise Linux
c. containerization software such as Docker, Red Hat OpenShift Container Platform, Amazon Elastic Container Service, etc.
Experience with/on:
a. applications with more than 1000 users
b. deploying and maintaining software on physical servers, virtual servers, and in container-based platforms
c. Virtual Computing using VMware specific technologies
d. Cloud Computing (Amazon AWS, Azure, etc.)
e. common higher education administrative systems
General understanding of underlying database technologies and ability to use 1 or more common SQL query/reporting tools such as SQL Developer, TOAD, Cognos, SSRS, Crystal Reports, etc.
Knowledge of:
a. Web Server Software such as Apache, IIS, Tomcat, WebLogic
b. IT Infrastructure Hardware such as Servers, Storage, Networking, Backups
Familiarity with Single Sign-On concepts and understanding of Security Assertion Markup Language (SAML) and Multi-Factor Authentication (MFA) technologies
Ability to:
a. leverage Microsoft Word, Visio, and Excel
b. work independently and in a team environment with good communication and collaboration skills
c. create good technical documentation that is useful to other team members and various audiences
d. adapt quickly to new technologies and changing business requirements
Strong customer service skills along with a desire for achieving excellence in customer satisfaction, process and product quality and reliability
Strong project, analysis, and research skills
Foundation qualification in Information Technology Infrastructure Library (ITIL)

Salary

$58,000 - $75,000 annual

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Kira Shelton
Phone Number	309-438-8311
Address
Comments	Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position. Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline. Transcripts and/or military service documentation may be emailed, faxed, or mailed to Human Resources by the application deadline: Email: kgshelt@ilstu.edu Fax: 309.438.0011, Attn: Kira Shelton Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.