Employment Opportunities
Job Details

Job Description

This position is responsible for managing the operations of Residential Life Operations, which reports to the Associate Director of Residential Operations.

They will supervise the efforts of recruitment and selection for the department. Given that many of those roles have a 5-year limit, this is a large ongoing area of responsibility. This position will liaise with areas within the department to help answer students' and parents' questions about residence hall living, residence hall contracts, policies/procedures, etc.

They will provide supervision for the front desk of the Office of Residential Life, which is the artery of the university housing services department. This includes hiring, training, and scheduling front desk student staff.

In addition, this position is responsible for managing administrative duties for the associate director of residential operations. Including support/secretarial and accurate record-keeping functions such as screening incoming calls, visitors, and mail, composing reports and memos, creating and maintaining electronic and paper files, scheduling and maintaining event calendars, tracking appeals and project/communication timelines, and assisting with processing student and staff requests.

Additional Information
University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Qualifications

Required Qualifications
1. High school diploma or equivalent.
2. Any one of the following from the categories below:
- Four (4) years (48 months) of work experience comparable to the third level of this series. This work includes performing a wide variety of office support tasks, which require the use of judgment and initiative and the ability to operate computer systems, using word processing, database and software packages. Knowledge of the organization, programs, practices and procedures of a department/unit is central to the performance of the duties.
- Two (2) years (24 months) of work experience comparable to the fourth level of this series. Function as an agent of the unit or organization by performing highly specialized administrative support duties. An in-depth knowledge of the organization, programs, policies and procedures of the unit/department is essential to the performance of the duties. Ability to use good judgment, operate computer systems, using word processing, database and software packages, and to exercise discretion in handling sensitive and confidential information.

Preferred Qualifications
1. Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, and personnel information systems.
2. Knowledge of principles and processes for providing customer and personal services, including needs assessment and evaluation of customer satisfaction.
3. Detail-oriented, proficient in administrative procedures such as word processing, filing systems, and online information systems.
4. Outstanding communication and ability to relate well with external constituencies and provide excellent information services to prospective staff, students, administrators, and faculty.
5. Ability to perform work with diplomacy, accuracy, and thoroughness, and see the big picture relative to event planning, recruitment, selection, assessment.
6. Excellent time management and problem-solving skills.
7. Must be able to work independently as well as part of a team.
8. Ability to prioritize numerous projects with a variety of constituents and timelines.
9. Ability to exercise a high degree of confidentiality, professionalism, dependability, and accuracy.
10. Experience with hiring, supervising, scheduling, and training student staff.

Salary

$20.11 - $23.00 per hour

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Mackenzie Chapman
Phone Number	309-438-8311
Address
Comments	Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. If you are using college or university coursework to qualify for this position, then transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline. Fax: 309.438.0011, Attn: Mackenzie Chapman Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.