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Office Manager - Counseling and Higher Education

University/Agency Eastern Illinois University
Civil Service Classification Office Manager
View Class Spec Details
Posting Duration 9/17/2025 - 9/30/2025
Probationary Period 6 months

Job Description

Position Summary: 
Eastern Illinois University is seeking candidates for full-time, Office Manager, for Counseling and Higher Education. This position will be responsible for maintaining daily operation, resolving departmental issues, implementing procedures, corresponding with members of the University and other duties as assigned.

Essential Duties and Responsibilities:

Communicate with internal and external stakeholders to address departmental needs and resolve issues; provide guidance and clarification on administrative and programmatic policies and procedures, ensure completion and follow-up of required documentation.
Receive and respond to incoming correspondence, providing clarification of unit policies as needed via phone calls, email and in person
Relieves the designated member(s) of the unit staff of numerous personal contacts and determines an appropriate course of action.
Reviews incoming mail for the designated member(s) of the unit staff, selects and responds to items within the scope of responsibility.
Keyboards documents containing confidential or sensitive information; transcribes and/or records confidential or sensitive information; independently composes and provides drafts of correspondence, memos, and reports that represent the position(s) of the designated member(s) of the unit staff.
Establishes and revises the calendar(s) of the designated member(s) of the unit staff, informing him/her/them of impending engagements.
Coordinates logistical arrangements relating to conferences and meetings and prepares necessary materials and travel for the designated members(s) of the unit staff.
Establishes and maintains the confidential records and files of the designated members(s) of the unit staff.
Maintains records of unit fiscal transactions involving a variety of accounts and provides advice regarding the appropriateness of the expenditures requested.
Assists in the creation of publications for internal and external audiences (brochures, posters, letterheads, websites, social media accounts, etc.).
Attend meetings as a delegate for the designated members(s) of the unit staff when requested.
Research as requested and reports information which requires the evaluation of sources or the application of regulations and procedures to specific cases.
Establishes and maintains inventory records, conducting periodic checks for inventory control purposes.
Anticipates and responds to the detailed office support needs of the designated members(s) of the unit staff through the independent performance of lower-level duties or supervision of assigned staff.
Plans, organizes, assigns, and reviews the work of the unit’s administrative support staff and participates in their selection, training, and evaluation, and coordination of searches.
Provides information to students regarding the major/minor program, such as the application process, scheduling classes, graduation requirements, etc.
Performs other related duties as ass


Qualifications

Minimum Qualifications:

High school diploma or equivalent.
Two (2) years (24 months) of work experience comparable to the third level of this series.


Salary

AFSCME Rate: $17.94/hr.


Links

Eastern Illinois University


Contact Information


University/Agency Eastern Illinois University
Department/College Eastern Illinois University
Contact Kasondra L Harrell
Phone Number 2175813911
Address 600 Lincoln Ave.
Charleston, IL 61912
Comments Work Hours

The core work hours of this position are Monday through Friday 8:00 a.m.- 4:30 p.m.

Salary/Pay Rate Range:

This position is a union position; therefore, provisions of the AFSCME collective bargaining agreement/labor contract apply to the filling of this position, including pay rate. Current starting pay rate for this position is $17.94 per hour.

Application Deadline: September 30, 2025