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 State Universities Civil Service System 

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Job Details


Administrative Aide

University/Agency Illinois State University
Civil Service Classification Administrative Aide
View Class Spec Details
Posting Duration 9/30/2025 - 10/12/2025
Probationary Period 6 months

Job Description

This position manages the operations of the Dean of Students (DoS) office and provides support services for the Dean on Duty, Parent/Family Services, and Commencement. The Administrative Aide supervises student clerical and receptionist staff and provides direct support to the Associate Deans, Students’ Attorney, as well as clerical and project support to DoS units. Indirect support is provided to DoS staff, graduate assistants, and student staff through serving as a resource. The Administrative Aide coordinates schedules for multiple programs, people, and committees.

Additional Information
The Dean of Students Office (DoS) includes eight unique units of staff located in three campus buildings. This position is one of two Administrative Aide positions in the central DoS office.

http://deanofstudents.illinoisstate.edu/

University Benefit Highlights:
- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/


Qualifications

Required Qualifications
High school graduation or equivalent.
Any one or any combination totaling five years (60 months) from the following categories:
(a) college course work in business, finance, accounting or a related field:
- 60 semester hours or an Associate's degree equals one year (12 months)
- 90 semester hours equals two years (24 months)
- 120 semester hours or a Bachelor's degree equals three years (36 months)
- Master's degree or higher equals four years (48 months)
(b) progressively more responsible general or specialized office experience which included aspects of supervising staff or job function, organizing, and performing duties that lead to knowledge of generally accepted office principles
Preferred Qualifications
Knowledge of office and division mission, office structure and staff responsibilities, university resources, student employment procedures, and basic supervision techniques.
Knowledge of student crisis/concern resolution resources and ability to discern routine from non-routine student concerns.
Receptionist skills.
Ability to communicate extremely well both in written and verbal form.
Ability to interact effectively and respectfully with diverse populations (e.g., different "customers" - vendors, faculty, parents, and the ISU student community).
Knowledge/ability to use the following software: Office365, Internet browsers, Outlook, and ISU student information system.
Ability to shift focus frequently and multi-task.


Salary

$20.40 - $24.00 per hour


Links

ISU Jobs Website


Contact Information


University/Agency Illinois State University
Department/College Human Resources
Contact Kira Shelton
Phone Number 309-438-8311
Address
Comments Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If you are using college or university coursework to qualify for this position, then college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Kira Shelton
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.