Employment Opportunities
Job Details

Job Description

The Business Administrative Associate provides comprehensive administrative support to the Career Services Director and leadership team, ensuring smooth daily operations and effective coordination across the department. This role oversees a wide range of operational functions, including front desk management, staffing, and service delivery. Responsibilities include hiring, training, evaluating, and supervising front desk personnel to maintain a high-quality, student-centered reception experience. The position also manages key departmental processes, maintains essential manuals, documents, and shared resources, and supports ongoing improvements to organizational efficiency. Through proactive communication, strong organizational skills, and attention to detail, the Business Administrative Associate contributes to a well-functioning, collaborative, and service-oriented department environment.

Additional Information
University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Qualifications

Required Qualifications
1. Bachelor's degree or equivalent in business administration, management, or a field related to the position.
2. Two (2) years (24 months) of full-time or part-time equivalent professional business, financial, and/or managerial work experience, with supervisory responsibilities performed as part of that experience.

Preferred Qualifications
1. Ability to provide excellent customer services to all constituencies.
2. Ability to gain a thorough knowledge and understanding of university policies and procedures.
3. Ability to perform work with diplomacy, accuracy, and thoroughness, and the ability to see the big picture.
4. Excellent time management and problem-solving skills. Ability to prioritize numerous projects with different deadlines.
5. Excellent written and oral communication skills as well as the ability to work independently, take initiative, exercise good judgment
6. Ability to exercise a high degree of confidentiality, professionalism, dependability, and accuracy.

Salary

$21.00 - $22.70 per hour

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Mackenzie Chapman
Phone Number	309-438-8311
Address
Comments	Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. College or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, must be submitted prior to the application deadline. Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline: Fax: 309.438.0011, Attn: Mackenzie Chapman Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment. Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.