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Job Details

Job Description

The Applications Manager plays a vital leadership role in Student Affairs Information Technology orchestrating the analysis, procurement, management, integration, and security of both custom-developed and vendor-provided business applications. This position is responsible for evaluating departmental needs and translating them into effective application solutions, demonstrating a thorough understanding of both technical requirements and business goals. By outlining projects, defining resource needs, and prioritizing staff activities in collaboration with the Director, the Applications Manager ensures that technology initiatives are strategically aligned with the Division’s objectives and deliver measurable impact across the University.

This role requires a dynamic, self-motivated professional with excellent judgment and decision-making skills, capable of setting both day-to-day and long-term goals within broad management guidelines. The Applications Manager leads the development and support of application solutions, supervises a dedicated applications team, and mentors student workers to foster the next generation of IT professionals. By collaborating with customers, students, IT staff, outside vendors, and University committees, the Applications Manager strengthens the Division of Student Affairs ability to deliver high-quality services. Their work not only advances the Division of Student Affairs but also enhances the overall student experience, making a significant contribution to the University’s mission and success.

Additional Information
University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Qualifications

Required Qualifications
1. Bachelor’s degree or equivalent in computer science, information technology, or related field.
2. Three (3) years of professional level, progressively more responsible work experience in an IT-related profession, two (2) years of which must include management of custom developed and vendor provided line of business applications.
3. Demonstrated experience in performing business analysis techniques including how to interpret customer business needs and translate them into application requirements.
4. Demonstrated experience in providing leadership to information technology projects.
5. Demonstrated technical understanding of application architecture to include application servers, web servers, configuration files, relational databases, interfaces, SQL, and reporting applications.
6. Experienced with database technologies and the ability to construct SQL queries.
7. Strong vendor management skills.
8. Experience in supervising personnel, including work allocation, training, and evaluating performance.

Preferred Qualifications
1. Demonstrated experience developing and implementing standards, processes, and procedures related to the acquisition, support, and maintenance of business applications.
2. Demonstrated experience managing a large portfolio of line of business applications.
3. Demonstrated experience managing the application lifecycle from acquisition to implementation to support and eventually to decommissioning, including the ability to oversee a robust Change Management process.
4. Demonstrated experience researching new IT solutions and engaging vendors to obtain answers, technical details, and potential pitfalls of product solutions.
5. Demonstrated experience communicating about technical topics with a broad range of people with varying levels of technical expertise, including end users, super users, and IT professionals.
6. Demonstrated experience mentoring student workers so they develop into IT professionals who are ready to enter the workplace upon graduation.
7. Demonstrated experience troubleshooting technical problems, including the ability to isolate the problem, collect data and related information, perform independent research, to engage in application testing, and to communicate with the vendor as means of resolving technical issues.
8. Experienced in project management methodologies and techniques.
9. Certified in ITILv4 Foundations.

Salary

$95,000 - $100,000 annual

Links

ISU Jobs Website

Contact Information

University/Agency	Illinois State University
Department/College	Human Resources
Contact	Breanna Crippen
Phone Number	309-438-8311
Address
Comments	Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered. If using education to qualify, college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline. Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline: Fax: 309.438.0011, Attn: Breanna Crippen Address: Illinois State University Human Resources Campus Box 1300 Normal, IL 61790-1300 The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled. Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment. Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.