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 State Universities Civil Service System 

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Job Details


Credentials Evaluator (2 positions)

University/Agency Illinois State University
Civil Service Classification Admissions and Records Assistant
View Class Spec Details
Posting Duration 5/15/2026 - 5/29/2026
Probationary Period 6 months

Job Description

This position will conduct credential evaluations, analyze student records, and serve as a specialist in the area of transfer credit evaluation. The incumbent will learn University and academic policies and be able to communicate in person and/or by phone with students, parents, faculty advisors, counselors, chairs, and deans.

Additional Information
University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/


Qualifications

Required Qualifications
1. High school diploma or equivalent.
2. Any one or combination totaling one (1) year (12 months) from the categories below:
A. Coursework in any discipline as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
B. Work experience in administrative support, admissions and enrollment, customer service, public relations, records management, or closely related experience.

Preferred Qualifications
1. Working knowledge of all past and present University policies and State of Illinois teacher certification requirements pertaining to the awarding of degrees and certificate programs.
2. Knowledge of University structure, including the functions of the various positions.
3. Ability to read and interpret transcripts and catalogs from other schools and communicate in understandable terms all University policies and procedures.
4. Working knowledge of Word, Excel, and Access.
5. Ability to organize competing priorities in order to complete work by the deadlines.
6. Ability to work under pressure yet maintain and express a positive attitude.


Salary

$17.50 - $18.50 per hour


Links

ISU Jobs Website


Contact Information


University/Agency Illinois State University
Department/College Human Resources
Contact Mackenzie Chapman
Phone Number 309-438-8311
Address
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If using education to qualify, college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive maximum eligible points on the exam. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veteran's Preference points on the exam, appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts, and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Mackenzie Chapman
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.