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 State Universities Civil Service System 

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Job Details


Coordinator of Loan Processing and Student Employment

University/Agency Illinois State University
Civil Service Classification Business/Administrative Associate
View Class Spec Details
Posting Duration 5/20/2026 - 6/10/2026
Probationary Period 12 months

Job Description

This position assists the loan area, which is responsible for processing Federal Direct Stafford, PLUS, Nursing, and Alternative loans. Job duties include reviewing/working reports from the Department of Education and the ISU PeopleSoft Campus Solutions system, completing monthly and annual reconciliation of programs, providing loan counseling to students and parents, monitoring eligibility of graduate certificates for loans, preparing the nursing annual operating report, and maintaining and enhancing a loan default prevention program.

This position is also responsible for monitoring the Federal Work Study Program, preparing reports on the Job Location and Development program, auditing Return of Title IV calculations and establishing contracts for off-campus Federal Work Study (FWS) employment that meet community service requirements.

Additional Information
University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/


Qualifications

Required Qualifications
1. Bachelor's degree in business administration, management, natural or social sciences, humanities, education, or a field related to the position. (transcripts required - may be unofficial)

2. A minimum of two (2) years of full time (or part-time equivalent) professional experience in financial aid. Experience must include specialized knowledge of regulations and restrictions governing the Federal Direct loan program and Federal Work-Study, knowledge of need analysis and Return of Title IV funds.

3. Demonstrated excellent written and oral communication skills.

4. Demonstrated problem-solving skills and attention to detail.

Preferred Qualifications
1. Experience with PeopleSoft Campus Solutions.

2. Strong administrative abilities.


Salary

$3694 - $4175 per month


Links

ISU Jobs Website


Contact Information


University/Agency Illinois State University
Department/College Human Resources
Contact Mackenzie Chapman
Phone Number 309-438-8311
Address
Comments Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, must be submitted prior to the application deadline.

Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Mackenzie Chapman
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver’s license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.